If you are not satisfied with your purchase from eliswesternwear.com it can be returned or exchanged to our store. Eliswesternwear.com has a 30 day return policy. Returns must be received by our company within 30 days of the original shipping date of the purchase.
The customer is responsible for all return freight charges. To return or exchange your purchase, please wrap the package securely, and include the invoice you received with the shipment. Please indicate the reason for the return on the back of the invoice. All returns should be sent using UPS, FedEx, or insured US Parcel Service for tracking purposes. Product may also be returned in person to Eli's Western Wear with a printed copy of your order. Please allow 2-3 weeks for your return or exchange to be processed. All refunds will be credited to the original purchasing credit card account number.
Send returns directly to:
Eli's Western Wear, Inc.
Online Returns Dept.
907 NW Park St.
Okeechobee, FL 34972
The following products can NOT be returned:
Used Merchandise
Boots With Scuffs On The Bottom (only wear boots on carpet when trying them on)
All orders purchased on
Eliswesternwear.com will be shipped via UPS. Most orders placed before 12 pm EST will be shipped that same day. Please note: Eli’s
Western Wear does NOT ship on Saturday or Sunday. Any orders
placed after 12 pm EST on Friday or on Saturday or Sunday will be
shipped on Monday. Eli’s cannot ship to P.O. Boxes via UPS.
Please contact us for information on shipping through the US Mail if
a P.O. Box is your only option.
Eliswesternwear.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our shopping cart and choose International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is complete, all inquires should be directed to International Checkout at cs@internationalcheckout.com.
HOLIDAY SHIPPING DEADLINES
Orders Not Place By Shipping Method Deadline Are Not Gauranteed To Arrive Before December 25th.
