Cancellations, Returns and Exchanges
We start processing your order as soon as you click “Place Your Order”. It MAY be possible to cancel your order during processing but ONLY if you speak with one of our online representatives, available Monday - Friday. If it is too late to cancel your order because it has already shipped, you may return any unwanted items in accordance with our Returns Policy. Eli's is not responsible for shipping costs.
At Eli's, our guarantee is simple. We want every one of our customers to be completely satisfied. We understand that sometimes there is a need to return an item. Therefore if you are unhappy with your purchase simply return it within 30 days of delivery for a refund of the purchase price. All returned items must be in their original packaging with the tags attached and be in new, unworn, and unwashed condition. Please fill out and include a copy of the return form included with your order. Your items may also be returned to our Okeechobee location.
Return Shipping and Costs
Customers are responsible for return shipping costs, unless an incorrect item was shipped.
If you return an item, it can take 8-10 business days, after we receive the returned merchandise, for us to process the return and issue a refund.
If you would like to exchange your purchase for something else, please return the original item and re-order your new item online.
If you believe the product you received could be defective, please contact our Customer Service department before returning the item. Once the item has been examined by our product experts, we will determine if we are able to make a replacement order or issue a refund. While we are unable to guarantee an outcome, we will do our best to reach a conclusion as quickly as possible.
The following items are NOT returnable:
- NO RETURNS ON CLEARANCE OR SALE ITEMS! If you return those items NO CREDIT WILL BE ISSUED.
- Merchandise that is scuffed, worn, dirty, smelly, washed, etc...
- Boots with scuffs on the bottom (only wear boots on carpet when trying them on.)
- Any product without original tags attached.
- Any special order items.