Returns and Exchanges
At Eli's, our guarantee is simple. We want every one of our customers to be completely satisfied. We understand that sometimes there is a need to return an item or make an exchange. Therefore if you are unhappy with your purchase simply return it within 30 days of delivery for a refund of the purchase price. All returned items must be in their original packaging with the tags attached and be in new, unworn, and unwashed condition. Please fill out and include a copy of the return form included with your order or print one HERE. Your items may also be returned to our Okeechobee location.
Return Shipping and Costs
Customers are responsible for return shipping costs, unless an incorrect item was shipped. HERE.
If you return an item, it can take 8-10 business days for us to process the return and issue a refund.
If you would like to exchange your purchase for something else, please just re-order your new item online.
If you believe the product you received could be defective, please contact our Customer Service department before returning the item. Once the item has been examined by our product experts, we will determine if we are able to make a replacement order or issue a refund. While we are unable to guarantee an outcome, we will do our best to reach a conclusion as quickly as possible.
The following items are NOT returnable:
- NO RETURNS ON CLEARANCE OR SALE ITEMS! If sale items are returned, a 10% restocking fee will be charged.
- Merchandise that is scuffed, worn, dirty, smelly, washed, etc...
- Boots with scuffs on the bottom (only wear boots on carpet when trying them on.)
- Any product without original tags attached.
- Any special order items.