Shipping Policy

At Eli's Western Wear we provide the most economical shipping services available for our friends and customers. We do our very best to get your order shipped to you as quickly as possible. The available shipping methods will be displayed during our checkout process. The shipping time and cost will vary based on the method you select. Our preferred shipping partner is UPS and rates come directly from UPS.

Shipping Information

Orders are processed Monday-Friday, excluding holidays. If an order is received before 12:00 pm (EST)  merchandise is typically pulled and shipped the same day UNLESS items are at different locations, then shipping may be delayed a few days.  Orders placed on Saturday or Sunday will be processed on the next business day. If items within an order are located at different stores this can also impact our ability to ship via expedited methods. If you have chosen expedited shipping and we are unable to do that, you will be notified as soon as possible.

Some items within the same order may ship in separate packages and therefore may show a different status and/ or shipping method.  From the time you receive your shipping confirmation email, please allow 24-48 hours for your order status information to be available on the carriers website.

Expedited Shipping

If you would like faster shipping for your order, we offer Next Day, 2 Day & 3 Day shipping options. Please note that these methods will not deliver to PO Boxes. These shipping methods run from Monday – Friday only. We are not able to offer expedited shipping for a weekend delivery.  For example if an order is placed using Next Day shipping on a Thursday afternoon, it will ship out on Friday and arrive Monday.

International Shipping

Eliswesternwear.com is pleased to offer international shipping via our partner GlobalShopex.com. Simply add any items you wish to purchase in your shopping cart and choose the “international checkout” option. The global checkout page will allow you to see the cost for shipping and duties and taxes upfront. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customercare@globalshopex.com or 786-391-4868.

 Australia (Sydney) tel: (612) 9037 0252

 United Kingdom tel: (020) 3371 9380

 Japan (Tokyo) tel: (3) 4520 9639

 Spain (Madrid) tel: (91) 829 5114

 South Africa tel: (27 10) 500-2487

 Canada (Toronto) tel: (416) 840 5719

 France (Paris) tel: (01) 7666 0593

 Mexico (DF) tel: (55) 8525 3179

 Brazil (Sao Paulo) tel: (11) 3957 0408

 Peru (Lima) tel: (1) 718 0788

 Colombia (Bogota) tel: (1) 508 2859

 Chile (Santiago) tel: (2) 368 0900

If you would like to pay for your order with an international credit card (with a non-USA billing address) and have it ship to an address in the USA, you can either follow the instructions above or choose paypal during checkout to complete your order.

Shipping Saddles

All of our saddles are shipped via UPS ground unless the customer requests a different method of shipping. Saddles are packaged in a sturdy box and insured for the purchase price. A signature will be required for delivery. If you wish to have your saddle shipped via an express shipping method or by another carrier, or outside the continental 48 states/international, please contact our customer service department at 1-800-226-3570.

Oversized / Bulk /  Heavy Orders

Orders containing large quantities and/or bulky or heavy items (coolers, saddle pads, etc.) require additional shipping charges.

Undeliverable Packages

Sometimes packages are returned to us as undeliverable due to an issue with the shipping address. When we receive an undeliverable package  back to us, you will be issued a refund of the purchase price, excluding shipping costs. Orders that are returned to us as undeliverable are not able to re-shipped. If you would still like to receive the item, a new order can be placed online.

Please Note:

  • UPS will not deliver to PO Boxes.
  • Hats may only be shipped via UPS within the continental US.